The
Maine Moose Company is proud to be one of the top-rated
stores on the Internet. We're a Yahoo! Shopping Five-Star
Merchant, and we have been recognized by yahoo shoppers
as one of the "best of the best" online stores. Yahoo's
five-star "Top Service" rating is a sign of superlative
quality. It means that the store is participating
in Yahoo Store's Customer Rating Program, and that
customers who have ordered from that store have given
it the highest scores.
CUSTOMER
SERVICE
The
people here at the Maine Moose Company are committed
to making this an enjoyable gifting experience for
you and the lucky recipient of a Moose Message Gift.
We welcome and encourage your feedback on how we
can improve on this experience for you and future
shoppers. Please email us anytime at...customerservice@mainemoosecompany.com
Order
Processing
The
folks at the Maine Moose Company work diligently
to provide our customers with the highest quality
products and freshest chocolate possible. We make
every effort to ship out orders as quickly as possible.
However, most orders will ship the next business
day and orders received on the weekend will ship
the next business day.
Order
Changes
If you
need to contact us to make changes to your order,
we will make every effort to make the change. However,
we will be unable to make any changes if your order
has already been shipped.
Personalized
Greeting Card Messages
In order to maintain customer
privacy, our system does not allow us to make changes to your
greeting card messages. Your greeting will print as it is given
to us. Please be sure to check for accuracy after completing
your greeting card message.
SHIPPING
INFORMATION
To guarantee
freshness and prompt delivery, we ship all of our
gifts with United Parcel Service (UPS) or the US
Postal Service (USPS).
Shipping
Options
We take
orders from anywhere in the world for delivery to any
U.S. and international location. All shipping charges
are adjusted and added during processing of international
orders. All of our chocolate is made as it's ordered,
so all orders typically ship the next business day. All
orders received on the weekend will ship the next business
day. Orders are shipped Standard Ground delivery unless
another form is requested. All orders for next day delivery
have to be received by 12 noon eastern time.
International
Orders
Additional
shipping charges will be added to all international
orders. International shipping charges vary by country
and weight of the package. Additional charges will
be added at the time the order is processed.
Use the
above links to track your package.
SHIPPING
CHARGES
Standard
Rates :
Within Continental U.S. $6.99
Hawaii, Alaska & Puerto Rico $17.85
Next Day and 2nd Day Air options are also available.
If you
would like to make changes to your order & your order
has not already shipped, please email us and we'll
make every effort to accomodate your request.
Shipping
charges will be adjusted to reflect large bulk orders.
100% SATISFACTION
GUARANTEED
We consider it
a privilege to serve you as a customer and hope that your shopping
experience with us was a pleasant one. If for any reason, you're
not completely satisfied with our products, return the item
to us and we will replace it or refund the full amount of the
returned merchandise.
Our
goal at the Maine Moose Company is to constantly
provide quality products at a reasonable price with
the lowest shipping costs possible and to also make
this online shopping experience a great one. We welcome
your feedback so that we may continue to improve
our offerings and shopping experience for all of
our customers.
So don't
hesitate...birthday, anniversary, holiday or whatever
the occasion may be...send a smile, send someone
a Moose Message.
If you
prefer to contact us by mail...send correspondence
to:
Maine Moose Company
5 Revere Street
Lewiston, Maine 04240
E-Mail Us
Thank
You for shopping with the Maine Moose Company!
